Our Process
A clear path to lasting
technology adoption.
Our five-stage approach combines employee insight, tailored strategies and ongoing support to build lasting technology adoption.
Diagnose → Align → Activate → Reinforce → Scale
From Insight to Impact
Understand your people.
Move adoption forward.
Whether you’re introducing new technology or improving adoption of existing tools, we help you identify what’s getting in the way—and build a clear path forward.
Diagnose
Assessments & benchmarking
Our proprietary technology adoption assessment reveals the mix of adoption profiles across your organization and identifies barriers related to change, trust, capabilities, training and support. We then build on those findings through stakeholder interviews and group sessions to understand what’s driving them and where to focus first.
WHAT YOU GAIN
A clear picture of readiness, barriers and opportunities.
Align
Insights & adoption roadmap
We turn the findings into a practical roadmap built around employee roles, workflows and learning needs. We prioritize relevant use cases, role-specific learning, usability testing, practice opportunities, manager resources and communications.
WHAT YOU GAIN
A shared plan with clear priorities and responsibilities.
Start with insight.
Choose what comes next.
Following the assessment, we provide a comprehensive adoption roadmap with recommended actions and a defined scope for the next phases. You can continue with AI²T, have us train and certify your leaders or managers to lead the work, or move forward independently.
There is no obligation to engage us beyond the initial assessment phase.
Activate
Put adoption into practice
Employees learn the technology in the context of their own work. Managers are prepared to advocate for it, address concerns and help their teams apply what they’ve learned. We can deliver alongside your team or equip your team to lead.
WHAT YOU GAIN
Learning and support that fit the way people work.
Reinforce
Build new habits
Support continues after launch. Manager guidance, ongoing learning, communications, employee feedback and accessible resources help people build confidence—and make new ways of working part of everyday routines.
WHAT YOU GAIN
Continued support that helps adoption take hold.
Scale
Measure, learn & expand
We combine employee insight with system-use data to understand what’s working, where barriers remain and where more support is needed. Those findings guide improvements and help successful practices expand across the organization.
WHAT YOU GAIN
Evidence to keep momentum going and ensure that adoptions is lasting.
AI & BEYOND
One human challenge.
Many kinds of technology.
From building trust in AI to helping teams work confidently in a new enterprise system, we tailor the process to the technology, your organization and your people.
AI tools | ERP & SAP | CRM platforms | HRIS & HCM | Clinical systems
How to Get Started
